PPT Slide

• Examples
  • The number of customer complaints per 100 lines varies by a factor of 6 among major ILECs in Washington State; one major ILEC has a complaint rate 3x higher than the average of the others
  • One major ILEC in Washington State requires an average of 39 days to resolve a customer complaint; the average of the other major ILECs is 23 days
  • Some major ILECs roll out advanced trials in Washington State, others don’t
• All in the same regulatory environment

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